Terms and conditions of use

Delivery area

Currently we only ship national (within Switzerland) and international (within Europe).

Payment

Domestic Orders

Orders from Switzerland we send on invoice. Payments shall be due promptly upon receipt of the invoice either via paypal (info@tenebris.ch) or by advance to the postal account: IBAN CH18 0900 0000 8507 1775 8, Tenebris Jewelry, N. Bernhart, Anwandstrasse 31, 8004 Zürich, Switzerland. 

International Orders

International orders we send only on prepayment. Your payment shall be made via paypal (info@tenebris.ch) or within one week after your order by advance to the postal account: IBAN CH18 0900 0000 8507 1775 8, Tenebris Jewelry, N. Bernhart, Anwandstrasse 31, 8004 Zürich, Switzerland.

Shipping costs

Domestic Orders

Shipping cost for orders from Switzerland: 7 CHF

International Orders

Shipping cost for orders from Europe (without Switzerland): 8 EUR

Delivery times

Domestic Orders

Normally the delivery takes a few days within Switzerland. In case of delivery delays we inform you by mail.

International Orders

Delivery are made after receiving your payment. Normally the delivery takes 1 week within Europe. In case of delivery delays we inform you by mail.

Return Policy

Your package must be returned to us within 3 days of receiving your order. Please note that outlet items are excluded from the return.

If you want to return one or more articles go into your account under "My Merchandise Returns" and place a return request. After receiving our confirmation you can return the goods.

If the following conditions are not respected we reserve the rights to refuse your package and/or reimbursement:

  • All products must be returned in their original package without damage or wear.
  • In particular, the security label must not be removed!

Imprint

Tenebris Jewelry, N. Bernhart

Anwandstrasse 31

8004 Zürich

Switzerland